Returns & Refunds
All products must be inspected immediately upon delivery.
Damaged or Defective Items
All products must be inspected upon delivery.
If your item arrives damaged or has a manufacturing defect, you must notify us within 5 calendar days of the confirmed delivery date and provide clear photos of:
- The damaged product
- The outer packaging
- Shipping labels
Once verified, we will determine the appropriate resolution, which may include replacement parts, replacement components, repair, or replacement of the entire unit at our discretion.
Damaged items should not be discarded until further instructions are provided.
Products and packaging should be retained and should not be installed, assembled, modified, or discarded until any reported damage or defect claim has been reviewed.
Product Appearance & Finish Variations
Product images are professionally photographed and may be affected by lighting, image editing, screen settings, and device displays. Actual product colors, tones, textures, and finishes may vary slightly from what appears on screen.
Variations in wood grain, texture, color tone, and finish are natural characteristics and are not considered manufacturing defects.
Non-Defective Products
Returns or refunds are not accepted for:
- Buyer's remorse
- Changes in project plans
- Preference regarding color, finish, tone, texture, or wood grain
- Product appearance variations that fall within normal manufacturing tolerances
- Perceived differences between website images and the actual product that are not the result of a manufacturing defect
General Conditions
- Unauthorized returns will not be accepted.
- All claims are subject to verification.
- Installed, assembled, or altered items are not eligible for return.
- Approved returns may be subject to return shipping charges, restocking fees, and other applicable costs, which will be communicated prior to return authorization.